FAQ

FAQ – FREQUENTLY ASKED QUESTIONS

 

Will there be a shipping confirmation once the order is placed?

Once your order transaction has been completed a confirmation will be sent to you via email.

How does shipping work?

We typically take 2-7 business days to create your products. Then add shipping time on top of that. Speed and price depends on what shipping option you choose and destination.  Basic shipping times for delivery within the USA are typically 3-5 business days via USPS.

Why are some products free if the customer pays the shipping & handling fee?

We are testing the market before bringing in large amounts of inventory. Our customers benefit from early adoption of a product. We reward them by providing the product for just the shipping, handling, and research charges.

Free Promotional Items

Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.

Technical faults

IC Kitty reserves the right to refuse an order due to technical problems occurring in pricing, inventory, or any other technical issue. The customer will have the choice to pay the balance owing to receive the item(s) or to cancel the order.

 

These terms and conditions may be subject to change without notice at the sole discretion of IC Kitty.